Frequently Asked Questions

Slow down and savour every moment. Our guests tell us that two nights or more allows them to truly unwind, explore the countryside and local attractions at their own pace, and make the most of their private sanctuary. From enjoying leisurely breakfasts to discovering hidden photography spots, a longer stay lets you experience everything that makes our retreat special. 

Your private retreat features a well-appointed kitchenette for light meal preparation and continental breakfasts. Enjoy fresh coffee, toast, and simple refreshments with all the essentials provided. We'll quietly refresh your crockery and glassware daily, ensuring you always have clean servingware at hand.

Love outdoor dining? Make the most of our Weber BBQ with  countryside views, and when conditions allow, discover the joy of authentic wood-fired pizza making under the stars.

We welcome dogs and request that you add them to your booking. The carriage is cosy and suited to smaller dogs. Dogs must be fully vaccinated and these need to be up to date. Dogs are also required to be wormed regularly or have to be wormed for tape worms at least 48 hours prior to arrival. This is for the prevention of spreading sheep measles. Please send a copy of the certificate to us at the time of booking. Dogs must be under control at all times.

 Life on the land comes with its own unique sights, sounds, and, yes, smells! Our 3-acre property is home to a mix of tame and wild animals, from the resident stag to wandering wildlife. You might hear the bellow of a deer, catch a whiff of farm life on the breeze, or spot nature in action. It’s all part of the experience - authentic, untamed, and right on your doorstep.

Turn your stay into a cycling adventure! Spontaneous explorers can hop onto our complimentary bikes (helmets included), while dedicated cyclists will find everything they need – from secure bike stands to e-bike charging stations. Bringing your four-legged friend? Our special doggy carrier lets them join the adventure too! Whether you're using our bikes, bringing your own, or would like us to arrange a hire, we've thought of everything to make your countryside cycling experience perfect. 

 No, we do not have guest  laundry facilities on-site, but we do provide a washing line for drying. If you need full laundry services, we offer discount codes for a conveniently located laundromat in Alexandra, just a short drive away. 

 Reservations Policy

• Booking Confirmation: A 50% deposit is required to secure your reservation. This deposit is non-refundable.
• Balance Payment: The remaining 50% is due 14 days before arrival.
• Cancellations: Guests may cancel or amend their booking up to 14 days before arrival, but the deposit will not be refunded.
• Late Cancellations: Cancellations within 14 days of arrival will be charged the full booking amount.
• No-Shows: The full booking amount will be charged.
• Amendments: Changes can be made up to 14 days before arrival, subject to availability. The 50% deposit remains non-refundable.
• Refunds: No refunds will be issued once the deposit is paid.
• Travel Insurance: We strongly recommend guests arrange travel insurance to cover unexpected changes, cancellations, or disruptions to their plans.

We know that unexpected events can sometimes disrupt even the best-laid plans. To protect your trip, we recommend considering travel insurance. It can provide coverage for unforeseen circumstances such as illness, travel delays, or other emergencies, offering you extra peace of mind.  

We're here to make your stay as enjoyable and stress-free as possible.Travel Insurance from Cover-More https://www.covermore.co.nz/ has great short term and long-term affordable travel insurance for cancellations or more comprehensive cover as well. 

If you have any questions or concerns about your reservation, don’t hesitate to reach out.

We have a strict no-smoking and no-vaping policy throughout the entire property. Any violation of this policy will result in an immediate termination of your stay, along with a minimum $500 deep cleaning fee. We kindly ask that you respect this policy, as it is very important to us. Thank you! .

At About Thyme, we are dedicated to safeguarding your privacy. This Privacy Policy delineates the types of personal information collected on this website, how we utilize it, and the measures we employ to ensure the security of your data. Please review this policy periodically for any updates.

Information Collection

When you use our website, we may collect the following types of information:

· Personal Identification Information: Includes name, contact details (including email address), and other identifying information.

· Demographic and Preference Information: Encompasses location, preferences, interests, and other demographic data.

· Survey and Promotional Information: Comprises responses and data related to customer surveys and offers.

Use of Information

The information we collect aids us in better understanding your needs and enhancing our services:

· Service Improvement: To refine our offerings and services.

· Communication:To send updates, promotional offers, or marketing emails, provided you have not opted out.

· Market Research: To occasionally contact you for market research purposes.

Data Security

We implement stringent physical, electronic, and managerial procedures to secure your information and prevent unauthorized access or disclosure.

Cookies

We use cookies to enhance your experience:

· Functionality:Cookies help our website respond to you as an individual by remembering your preferences.

· Traffic Analysis: Cookies enable us to monitor and analyse web traffic to improve our site.

· Control:You can choose to accept or decline cookies. Declining cookies may affect your experience on our website.

Third-Party Links

Our website may link to other sites. We do not control these third-party websites and are not responsible for their privacy practices. Please read their privacy policies.

Controlling Your Information

You can limit the use of your personal information:

· Direct Marketing: You can opt out by contacting us at hello@aboutthyme.co.nz

· Data Accuracy: Contact us to correct incorrect or incomplete information.

· Disclosure to Third Parties: We do not sell, distribute, or lease your personal information unless required by law.

Contact Us

For questions about this policy, contact us at:

Email: hello@aboutthyme.co.nz

Postal Address: 62 Lower Manorburn Dam Road, RD3, Galloway, Alexandra 9393, 

NEW ZEALAND

Last Updated 15/2/2025