Frequently Asked Questions

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Slow down and savour every moment. Our guests tell us that two nights or more allows them to truly unwind, explore the countryside and local attractions at their own pace, and make the most of their private sanctuary. From enjoying leisurely breakfasts to discovering hidden photography spots, a longer stay lets you experience everything that makes our retreat special. 

Your private retreat features a well-appointed kitchenette for light meal preparation and continental breakfasts. Enjoy fresh coffee, toast, and simple refreshments with all the essentials provided. We'll quietly refresh your crockery and glassware daily, ensuring you always have clean servingware at hand.

Love outdoor dining? Make the most of our Weber BBQ with  countryside views, and when conditions allow, discover the joy of authentic wood-fired pizza making under the stars.

We welcome dogs and request that you add them to your booking. The carriage is cosy and suited to smaller dogs. Dogs must be fully vaccinated and these need to be up to date. Dogs are also required to be wormed regularly or have to be wormed for tape worms at least 48 hours prior to arrival. This is for the prevention of spreading sheep measles. Please send a copy of the certificate to us at the time of booking. Dogs must be under control at all times.

We have a strict no-smoking and no-vaping policy throughout the entire property. Any violation of this policy will result in an immediate termination of your stay, along with a minimum $500 deep cleaning fee. We kindly ask that you respect this policy, as it is very important to us. Thank you! .

Turn your stay into a cycling adventure! Spontaneous explorers can hop onto our complimentary bikes (helmets included), while dedicated cyclists will find everything they need – from secure bike stands to e-bike charging stations. Bringing your four-legged friend? Our special doggy carrier lets them join the adventure too! Whether you're using our bikes, bringing your own, or would like us to arrange a hire, we've thought of everything to make your countryside cycling experience perfect. 

CANCELLATION POLICY:

1. Booking Confirmation: A 50% deposit is required to secure your reservation.
2. Balance Payment: The remaining 50% is due 14 days before arrival.
3. Cancellation Terms: Guests can cancel or confirm up to 14 days before arrival with no penalty.
4. Late Cancellations: Cancellations within 14 days of arrival incur a 50% cancellation fee.
5. No-Shows: No-shows will be charged the full booking amount.
6. Modification Policy: Modifications can be made up to 14 days before arrival, subject to availability and the same terms as cancellations.
7. Refund Process: Refunds will be processed as promptly as possible.

We know that unexpected events can sometimes disrupt even the best-laid plans. To protect your trip, we recommend considering travel insurance. It can provide coverage for unforeseen circumstances such as illness, travel delays, or other emergencies, offering you extra peace of mind.  

We're here to make your stay as enjoyable and stress-free as possible.Travel Insurance from Cover-More https://www.covermore.co.nz/ has great short term and long-term affordable travel insurance for cancellations or more comprehensive cover as well. 

If you have any questions or concerns about your booking, don’t hesitate to reach out.